IT Support Engineer II

Description & Requirements

Description IT Support Engineer II
Location: Hybrid (Remote and On-Site Support Across Locations)
Travel Requirement: Up to 50% travel required Employment Type: Full-Time, Hourly $25 Department: Information Technology
Position Overview Intercare Therapy is seeking an IT Support Engineer II to support and enhance IT operations across a growing multi-site healthcare organization. This role provides advanced technical support, endpoint management, and on-site operational assistance across clinics and corporate locations.
The ideal candidate is hands-on, solutions-oriented, and comfortable operating in both remote and field environments. This position plays an important role in stabilizing IT operations, improving service delivery, and supporting ongoing modernization initiatives.
Key Responsibilities Endpoint and Device Support

• Provide Tier 2 technical support for desktops, laptops, tablets, and peripherals
• Troubleshoot hardware, software, network, and system issues
• Support device provisioning, imaging, deployment, and lifecycle management
• Assist with mobile device management and tablet oversight

Service Management and ITSM

• Own and resolve assigned tickets within ITSM platforms
• Ensure accurate documentation of incidents, resolutions, and procedures
• Contribute to service desk process improvement and SLA tracking
• Assist in evaluating and optimizing ITSM workflows

Onboarding and Offboarding

• Execute user provisioning and deprovisioning workflows
• Ensure proper access controls and adherence to internal policies
• Coordinate with HR and leadership to support lifecycle processes

Vendor Coordination

• Escalate and coordinate issues with third-party vendors
• Track and document vendor SLA performance
• Support accountability and service quality improvements

On-Site Support and Travel

• Travel to Intercare locations (up to 50%) to provide on-site technical support
• Support new site openings, equipment installations, and IT deployments
• Represent IT professionally in field environments

Qualifications Required

• 2 to 5 years of IT support or systems support experience
• Strong troubleshooting skills across Windows environments
• Experience with ticketing systems such as Jira Service Management or similar
• Experience supporting distributed or multi-site environments
• Ability to travel up to 50 percent
• Ability to lift up to 50 lbs
• Strong written and verbal communication skills

Preferred

• Experience supporting tablets and mobile device environments
• Familiarity with MDM solutions such as Intune, JAMF, or equivalent
• CompTIA A+, Security+, or comparable certification
• Experience in healthcare or regulated environments

Compensation This position is hourly $25 to $30 per hour Final compensation will be determined based on experience and demonstrated technical capability.
Work Environment

• Hybrid schedule combining remote work and on-site support
• Frequent in-person support at clinical and operational sites
• Fast-paced, service-oriented healthcare environment
• Opportunity for growth within the IT organization