Position Title: Field Service & Automation Specialist
Location: Norcross, GA
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Overtime as needed; occasional Fridays/Saturdays)
Salary: $72,000 – $74,000/yr Overview: We are seeking a Field Service & Automation Engineer to support the installation, maintenance, and optimization of advanced automated production systems. This role combines hands-on fieldwork with remote technical support, requiring strong troubleshooting skills and the ability to work independently in dynamic environments. Key Responsibilities:

Install, commission, and optimize automated production systems at customer sites across North America
Diagnose and resolve mechanical, electrical, hydraulic, and software issues on-site
Train customer operators and maintenance teams to ensure efficient system operation
Travel internationally as needed for installations, testing, and advanced technical support
Office/Remote Support Responsibilities:
Serve as the primary contact for customer technical support and troubleshooting
Guide customers through diagnostics via phone and video to minimize downtime
Document service interactions, resolutions, and ongoing cases accurately
Identify recurring issues and provide feedback to engineering and service teams
Collaborate with internal engineering teams on complex technical cases and updates
Maintain awareness of customer systems, service history, and active issues

Qualifications:

Strong electrical and mechanical background in industrial automation or production systems
PLC programming and troubleshooting experience required (Siemens S7 or Beckhoff preferred)
Ability to read and interpret electrical schematics and mechanical drawings
Experience with remote troubleshooting or technical support is a plus
Knowledge of hydraulic systems preferred
Experience with industrial robotics (KUKA or similar) is a plus
Background in truss, wall panel, or prefabricated construction systems is an advantage
Excellent communication, documentation, and problem-solving skills
Ability to remain calm and effective under pressure
Self-motivated and able to work independently
Valid passport with ability to travel up to 60% (including occasional weekends and international travel)
French or Swedish language skills are a plus

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Field Service & Automation Engineer

Job Description