Metro Transit Bus Operator-Full Time

Bus Operator

Metro Transit is an operating division of the Metropolitan Council, the regional policy-making body, planning agency, and provider of essential services in the seven-county Twin Cities metro area. Metro Transit is a leading transportation resource for the Twin Cities, offering an integrated network of buses, light rail and commuter trains, microtransit, as well as resources for those who carpool, vanpool, walk or bike. In 2024, we provided more than 47 million rides across the Twin Cities region. The vision and mission of Metro Transit is to connect people, strengthen communities, and improve lives by delivering high-quality public transportation.

Metro Transit is currently hiring Full-Time Bus Operators to carry out the mission, vision, and values of the organization. These individuals are human service oriented, enjoy interacting with and serving the public, have strong interpersonal and customer service skills, and are career oriented.

We are committed to supporting a diverse workforce that reflects the communities we serve. Non-citizen applicants (except for lawful permanent residents), please note: As of December 2, 2025, the MN DVS has temporarily paused the issuing of non-domiciled Commercial Driver's Licenses as required by the U.S. Department of Transportation. The candidates that hold a Commercial Driver's License with the passenger endorsement and no restriction to airbrakes, their permanent residence must be in Minnesota or Wisconsin.

This position is eligible for benefits 30 days after starting. To learn more about the benefits being offered click here. There are pay rate increases until employees reach the top of the pay range per ATU contract. Starting hourly wage rate is $29.70/hour. After one year of employment, the hourly wage rate will increase per the ATU contract. $5000 Hiring Bonus for current CDL holders with Passenger endorsement and no Air Brakes restriction. $2500 after probation completion (approximately 6 months after training is completed). $2500 after one year anniversary of hire. $3000 Hiring Bonus for all other licensed drivers. $1500 after probation completion (approximately 6 months after training is completed). $1500 after one year anniversary of hire.

Provide exceptional service to customers by greeting passengers, answering questions about fares, and responding to general inquiries and concerns. Perform pre-trip bus inspections inside and outside the bus. Safely operate the bus according to pre-determined routes and schedules. Ensure the safe boarding and timely transportation of riders, including unsupervised minors and vulnerable individuals. Complete forms and paperwork such as operating and accident/incident reports. Call out street names while driving per ADA requirements. Perform other related duties as needed or assigned.

For those not fully licensed for the Bus Operator position: Candidates who do not have a Commercial Driver's License (CDL) or who need to add one or more of the following three endorsements (General Knowledge, Air Brakes and Passenger) to their current Commercial Driver's License, may be hired into the training class called "Week Zero" where they study for and take the Commercial Learner's permit test during their first week of employment.

Work Schedule - The work schedule for full-time Bus Operators can start any day of the week, working 5 days with 2 days off or 4 days with 3 days off. Assigned shifts for 5-day work can be: 8 hours per day for 5 days or 9 hours per day for 4 days and 4 hours for 1 day. Assigned shifts for 4-day work can be: 10 hours per day. Full-time Bus Operator schedules will require working weekends, late evenings, overnights, and holidays. All new hires start at $29.70 per hour and all shifts and job information will be governed by ATU seniority and the union agreement. Overnight shifts are eligible for differential pay. Shift differential. 5% for all hours worked in a shift scheduled between 8:00 p.m. to 11:59 p.m. 7% for all hours worked in a shift scheduled between 12:00 a.m. to 7:00 a.m.

Work History Requirement: 18 months of verifiable work experience within the past seven (7) years. Desired Work History: Three (3) years of verifiable work experience within the past seven (7) years and you must have worked for one of these employers for at least one (1) full year. License Requirement: Must have been actively driving with a valid driver's license (class A, B, C or D) for the past five years. Type of License: Class A or B Commercial Driver's License (CDL) with the Passenger Endorsement and no restriction to Air Brakes; or Class C or D Driver's License with an unexpired Commercial Learner's Permit (CLP) to include each of the following three endorsements - General Knowledge, Air Brakes and Passenger; or Week Zero Candidates: the ability to obtain a week after being hired a Commercial Learner's Permit (CLP) to include each of the following three endorsements - General Knowledge, Air Brakes and Passenger. Driving Record Requirement: No more than two (2) moving violations within the past three (3) years. No suspensions within the past three (3) years. No revocations or withdrawals of license within the past three (3) years. Candidates will be automatically disqualified if they have any of the following driving related convictions within the past ten (10) years: DWI/DUI, Careless or Reckless Driving, Inattentive Driving (talking or texting on your phone, eating and drinking, talking to people in your vehicle, fiddling with the stereo, entertainment or navigation system - anything that takes your attention away from the task of safe driving.), Open Bottle, Leaving the scene of an accident, Committing a felony while operating a motor vehicle, Refusing to comply with implied consent, Violating state or local law (other than parking violations) arising in connection with a fatal accident. Language Literacy Requirement: Ability to understand, write and speak English to communicate with customers, write reports, and understand training materials.

What additional skills and experience would be helpful in this job (desired qualifications): Valid Commercial Driver's License (CDL) with a Passenger endorsement, and no restriction to Air Brakes. Valid Commercial Learner's Permit (CLP) with a Passenger endorsement, and no restriction to Air Brakes. Experience reading paper maps and routes. Experience utilizing a transit or transportation system as a rider or driver or operator. Experience working with challenging customers with the skill of maintaining a calm demeanor in stressful situations. Desire to serve the public with compassion and empathy by providing resources.

What knowledge, skills and abilities you should have after training: Knowledge of transit operating policies and procedures. Knowledge of de-escalation strategies to help maintain a calm and safe environment on the bus. Ability to operate a bus according to safety rules and regulations. Ability to read and follow paper maps and routes. Ability to serve customers by providing exceptional service with compassion and empathy.

What you can expect from us: Employee safety is a priority at Metro Transit, and we ensure that all bus drivers/operators are properly equipped with the necessary safety and protective equipment. We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training opportunities. We offer opportunities for career advancement. We provide a competitive salary, and excellent medical, dental and retirement benefits. Bus Operators are eligible for benefits 30 days after their hire date. To learn more about benefits please click here.