Liability Claims Consultant
TodayJob Description
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
About the role
As a Liability Claims Consultant, you will specialise in managing complex General Liability claims for key customers within our Comcover Claims Portfolio. Not only is this an opportunity to step into an interesting, diverse and unique General Liability claims portfolio, you will be able to join a team of dedicated and experienced liability insurance experts to support your development and learning. Our team is searching for an experienced Liability Claims Consultant, or Claims Specialist looking to solidify their career within our Global Brand in this rare opportunity.
This is a permanent full-time position offering flexible hybrid working arrangements, with the opportunity to work from home (WFH) and from our office located in Melbourne CBD.
How you'll make an impact
You will add value to your team across the following:
- Managing a broad portfolio of complex liability claims end to end including General Liability, and Employment Practices Liability
- Interpreting policy wording and apply accurately
- Providing recommendations on indemnity, liability, quantum, reserving and settlement
- Managing claims of varying complexities
- Liaising with various third-party providers including Solicitors, Loss Adjusters, Comcover Members and Barristers
- Settling claims within client service instructions, company guidelines and delegated authority
- Attending mediations where applicable (interstate travel may be required on occasion)
- Complying with relevant and policy requirements
- Resolving complaints in accordance with company guidelines
About you
What we’re looking for:
- Australian Citizenship is essential (to be eligible for this position, our successful candidate must complete a Commonwealth Security Clearance which requires Australian Citizenship)
- Liability Claims experience in public liability and/or professional indemnity claims, or general insurance claims management experience
- The desire to learn and progress within this collaborative and talented team
- Well-rounded communication and interpersonal skills
- Strong time management and organizational skills, with ability to work in a fast-paced environment
- A degree in Law or an insurance qualification related to Insurance is (desirable)
- Legal professionals with an interest in and exposure to general liability claims (desirable)
- Industry specific ANZIIF qualifications (desirable)
What we can offer you:
- Flexible work arrangements – including WFH
- Paid Parental Leave
- Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
- Exciting career – as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards and employee assistance program for yourself and immediate family members
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
- Reproductive leave
- Birthday Club - have a day off during your birthday month as a gift from GB!
A brief overview on GB
Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!
If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!
Australian Citizenship is required to be eligible for employment in this position.
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.