Insurance Operations Manager

About the Role

We're looking for an Insurance Operations Manager to support the execution of new insurance products and operational initiatives across the business.

In this individual contributor role, you'll work across Underwriting, Service, Billing, Compliance, and Technology to help bring new commercial P&C products to market and support key transition efforts, including system migrations and product changes. You'll play a central role in coordinating work across teams, maintaining momentum on critical initiatives, and ensuring programs are delivered in a structured and reliable way. This is a hybrid role with a preference for candidates located in San Francisco, CA. 

What You'll Do

Product Launch & Lifecycle Management

• Support execution of new commercial insurance product launches from concept through go-to-market
• Coordinate cross-functional workstreams across Product, Underwriting, Operations, Distribution, and Engineering
• Translate product requirements into actionable implementation plans
• Develop documentation, underwriting guidelines, and internal training materials
• Help ensure readiness across systems, compliance, and go-to-market activities

Transition & Migration Programs

• Support transition initiatives (e.g., book rolls, system migrations, product changes)
• Help define scope, timelines, ownership, and success metrics
• Coordinate cross-team readiness for cutovers, communications, and operational changes
• Build and maintain runbooks, playbooks, and supporting documentation

Cross-Functional Coordination

• Partner with stakeholders across Underwriting, Operations, Actuarial, Compliance, and Engineering
• Help turn complex or ambiguous problems into clear, structured plans
• Communicate program status and risks proactively
• Support alignment between product design and market needs

Performance & Continuous Improvement

• Track KPIs and program health through reporting and dashboards
• Analyze operational and product performance to identify improvement opportunities
• Contribute to process improvements and scalable operational solutions
• Prepare updates and insights for leadership stakeholders

What We're Looking For

Experience

• ~8–12+ years in insurance product development, underwriting, program management, or operations
• Experience supporting cross-functional initiatives from concept through launch
• Familiarity with commercial P&C products, forms, and underwriting
• Understanding of regulatory and compliance processes
• Experience with migrations, system transitions, or product lifecycle changes is a plus

Skills

• Strong communication skills with the ability to simplify complex topics
• Structured problem-solving and analytical thinking
• Experience with KPI tracking and basic BI/reporting tools
• Ability to manage multiple concurrent initiatives
• Strong program/project management fundamentals

What Sets You Apart

• Interest in insurance product operations and how products are brought to market
• Strong execution skills and attention to detail
• Ability to build clear, efficient processes
• Collaborative approach to cross-functional work
• Data-informed decision making

Compensation & Benefits

This role offers a base salary of $140,000–$180,000 (U.S. range, adjusted for experience and location), plus a performance-based bonus, equity, and a comprehensive benefits package.

We have a strong preference for candidates located near one of our office locations: San Francisco, Denver, or Madison.