Hospitality Worker II- Front Desk- IMI

Hospitality Worker II- Front Desk- Maryland Masonry Training Center

The Hospitality Worker II - Front Desk agent is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary based on client requirements and business needs.

SEASON: Begins on 01/05/2026 and runs through Memorial Day weekend. It will return from September to November.

COMPENSATION: The hourly rate for this position ranges from $20.07 to $20.07 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off, such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here.

There is no predetermined application window for this position; the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Greet and provide customer service to guests while anticipating their needs

Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.

Book reservations, rentals, and coordinate registration

Operate a register and/or software system to complete cash and credit card transactions.

Answers phone calls and emails and delivers messages as needed.

Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

Coordinate resolution of guest concerns

Communicates closely with all departments to ensure a seamless guest experience.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Previous guest services experience required

Previous cash handling experience preferred

Demonstrates excellent customer service skills

Demonstrates interpersonal and communication skills, both verbal and written

Demonstrate organizational skills, accuracy, and attention to detail

Minimum 1-2 years experience

High School Diploma