Ground Dispatch

Transportation Coordinator

Schedule:

Week 1: Friday, Saturday

Week 2: Sunday, Monday

Week 3: Wednesday, Thursday

Week 4: Friday, Saturday

Week 5: Sunday, Monday

Week 6: Wednesday, Thursday

Hours: 7:00pm-7:30am

Job Summary

This position will partner with internal and external clinical teams when securing transportation for patients into, throughout and out of the system. This role will communicate and collaborate with ED and inpatient nurses, local and regional EMS providers, other transportation services, medical control authorities and others to ensure that best practice standards are integrated into the process of care, to monitor the effectiveness of care, and identify opportunities for improvement. This position will also focus on all external transportation of patients within our system.

Essential Functions

Collaborate with both internal and external partners following standardized procedures and processes to plan and prioritize requests for transportation.

Utilize logistics to monitor all traffic requests coming into, out of and between Corewell Health entities. Investigate and resolve all concerns related to transportation needs.

Arrange and communicate all transportation requests timely and accurately.

Responsible for quality and accurate documentation of all transportation coordination activities.

Partner with key Mission Control stakeholders to ensure proper management of throughput is maintained.

Ability to create and maintain professional relationships with multiple levels for internal and external customers.

Demonstrates commitment to patient and team member safety. Considers safety as the primary factor in all decisions.

Qualifications

Required High School Diploma or equivalent

2 years of relevant experience EMS Preferred

LIC-Emergency Medical Technician (EMT) - STATE_MI State of Michigan preferred