Customer Service Manager
2 days agoJob Description
This Jobot Job is hosted by: Kelly Breen
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $75,000 - $80,000 per hour
A bit about us:
This company is a long-established leader in North American flexible-packaging and retail services, with deep roots in innovation.
Why join us?
They offer a robust compensation package that includes comprehensive healthcare and retirement benefits, performance-based incentives, career development opportunities, and a workplace rooted in respect, teamwork, innovation, and inclusivity.
Job Details
You will serve as both a leader and a working supervisor, ensuring seamless communication and execution across the business.
Lead and mentor a team of two Customer Service Representatives supporting a high-visibility account
Act as the primary point of contact for the customer, building strong, trusted relationships
Oversee the full order lifecycle: order entry, processing, production coordination, and shipment
Partner cross-functionally with production, scheduling, logistics, and sales teams to ensure on-time delivery
Proactively communicate order status, changes, and potential risks to customers
Drive accountability, accuracy, and responsiveness within the customer service function
Identify process improvements to enhance efficiency and customer satisfaction
What We’re Looking For
Proven leadership experience, ideally in a customer service or account management setting
Experience in a manufacturing environment; high-speed packaging experience is a strong plus
Strong understanding of order management and customer communication workflows
ERP system experience preferred
Ability to manage priorities, solve problems quickly, and make decisions in a fast-paced environment
Excellent communication skills with a customer-first mindset
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $75,000 - $80,000 per hour
A bit about us:
This company is a long-established leader in North American flexible-packaging and retail services, with deep roots in innovation.
Why join us?
They offer a robust compensation package that includes comprehensive healthcare and retirement benefits, performance-based incentives, career development opportunities, and a workplace rooted in respect, teamwork, innovation, and inclusivity.
Job Details
You will serve as both a leader and a working supervisor, ensuring seamless communication and execution across the business.
Lead and mentor a team of two Customer Service Representatives supporting a high-visibility account
Act as the primary point of contact for the customer, building strong, trusted relationships
Oversee the full order lifecycle: order entry, processing, production coordination, and shipment
Partner cross-functionally with production, scheduling, logistics, and sales teams to ensure on-time delivery
Proactively communicate order status, changes, and potential risks to customers
Drive accountability, accuracy, and responsiveness within the customer service function
Identify process improvements to enhance efficiency and customer satisfaction
What We’re Looking For
Proven leadership experience, ideally in a customer service or account management setting
Experience in a manufacturing environment; high-speed packaging experience is a strong plus
Strong understanding of order management and customer communication workflows
ERP system experience preferred
Ability to manage priorities, solve problems quickly, and make decisions in a fast-paced environment
Excellent communication skills with a customer-first mindset
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy