Coordinator, People Development & Insight (Bilingual French & English)

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. 

We are currently looking for a Coordinator, People Development & Insight that has the character and personality to work with a strong team of personable and successful individuals. Poised for aggressive growth, there has never been a better time to be part of the Gallagher team. 

The Coordinator, People Development & Insight, reports to the Senior Manager, National Administration, Talent Services and works closely with the coordinator team.  The coordinator is responsible for supporting the National team and their clients in the PD&I business line.  This person will coordinate and manage the various consultants’ business activities, including all their delivery and business development efforts.  They will also plan, schedule, organize, and manage the day-to-day activities relating to client care services and business intake, while always maintaining the highest quality of service.  

• Act as first line of contact to support the consultants in providing administrative support and coordination of their service requirements (including scheduling, creating draft communications, updating and proofreading materials, creating and maintaining spreadsheets, organizing documents and creating filing systems, capturing and summarizing meeting notes, providing technical support for virtual deliveries, etc.,) 

• Work in cooperation with other coordinators to assist with project management, of national activities that includes creating and executing on project plans, invoicing, reporting, etc. 

• Respond to client inquiries  

• Develop and implement work procedures to improve our service offering to through communications and follow-ups to clients 

• Monitor the progress of client mandates and flag issues to leader 

• Actively use and maintain the contact management system, Invenias 

• Assist in the creation of service offerings, RFP’s, and procedures for corporate clients 

• Strong written and verbal communication skills in both French & English 

• An unwavering commitment to customer service, with the ability to develop and build productive relationships with both colleague and corporate clients 

• Organized, efficient and has a strong attention to detail 

• Strategic-relationship skills – listens attentively, solves problems creatively, and uses diplomatic discretion and tact to achieve win-win outcomes 

• Shows initiative and can work independently, or as a team player working in tandem with others, to prioritize activities  

• Demonstrated ability to manage and coordinate projects 

• Strong analytical skills 

• Aptitude to develop and implement new procedures 

• Ability to be discrete and maintain confidentiality 

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, PDF) 

• Ease with editing and formatting robust Word documents 

• A University or College degree, diploma or equivalent work experience 

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Click Here to review our Canada Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications.