Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

Are you looking for a career where you can truly help people? Perhaps you are working in customer service, retail, hospitality, or the medical field and looking to bring your skills to this rewarding role. As our team to continues to grow, we are looking for Claims Officers to join us on our exciting journey.

As a new Claims Officer, you will benefit from structured training programme to get you up to speed on all policies and processes before you take on claims. You will then work on a portfolio of claims whereby you will be responsible for providing professional customer service, through the accurate and timely processing of wage calculations, reviews and back-pays for Employers and Injured Workers.

This role will be an onsite role in our Adelaide office close to public transport. Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.

What can we offer you?

A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities.
Opportunities for ongoing education and development with a structured career development pathway.
Centralisation of several Technical and Legislative functions to empower Claims Officers to focus on recovery, return to work and service delivery.
Adelaide CBD office providing great culture and amenities.

How you'll make an impact

On a day-to-day basis you will:

Liaise with internal and external stakeholders to gather information to provide accurate calculations of weekly payments;
Calculate and update average weekly earnings and back pays in an accurate and timely manner to meet business unit KPIs;
Monitor, process and action emails received in the shared email inboxes;
Update and document reporting spread sheets and systems daily to ensure delays are minimised;
Conduct wage calculations, and / or reviews when provided with average weekly earnings (AWEs) or federal minimum wage (FMWs);
Audit peer calculations to identify errors and rectify potential mistakes;
Monitor and complete economic adjustment reviews as per legislative requirements for claims over 12 months of age;
Collate information and calculate arrears of weekly payments or back pays.

About you

We are interested in hearing from people who have:

You'll have experience in a customer facing role that could be from an array of industries such as Allied Health, Medical, Hospitality, Fitness or Retail.
Proficient with the use of Microsoft suite
Strong administration experience
Excellent communication and interpersonal skills as well as a team player attitude
Exceptional time management and organisation skills
Experience working within a dynamic fast paced environment

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave

Other benefits include:

Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Claims Officer

Job Description