Bilingual Loan Collection Associate

Job Description * Work directly with the Loan Collection Manager to coordinate collection workflow activities
* Locate and identify responsible parties through multiple channels and resolve past due
amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.
* Identify reason(s) for delinquency.
* Research history on current loans.
* Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
* Convey the consequences of non-payment to borrowers and co-borrowers.
* Create financial, administrative, and maintenance transactions
* Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
* Maintain an advanced working knowledge of lending products, services and collection practices
* Regular and predictable attendance and punctuality
* Other duties as assigned

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Ability to lift up to 25 lbs
* Constantly operate a computer and other office machinery

FNBT is an equal opportunity employer.